Have you ever experienced any form of front desk manager stress? Recently I had a medical appointment at the end of a long day.
Perfect moment for front desk manager stress!
Me: waiting silently 1-2min in front of the desk.
Assistant suddenly: “You have to wait!”
Me confused: “Then I have to.”
Assistant already stressed: “Please?”
Me grumpy: “If you say so, then I have to wait.”
Assistant f$!%&: “… !”
Me wondering: not so happy about the actual vibes…
After pondering for a while, next time I will use a better response, something like:
“I see you are very busy right now. Off course I wait until you have time for me. 🙂 (the SMILE is important)”
Benefits for front desk manager stress:
- Me feeling less grumpy while waiting.
- Assistant feeling less stressed while finishing her current task.
- Waiting time will be same or even shorter.
Proposal for assistants with future ZENÂ grumpy clients:
“Thank you for waiting another moment! :-)”
Hope this is useful for somebody. Namaste.