Front Desk Manager Stress

Front Desk Manager Stress picture by Chris Remspecher in 2015.Have you ever experienced any form of front desk manager stress? Recently I had a medical appointment at the end of a long day.

Perfect moment for front desk manager stress!

Me: waiting silently 1-2min in front of the desk.

Assistant suddenly: “You have to wait!”

Me confused: “Then I have to.”

Assistant already stressed: “Please?”

Me grumpy: “If you say so, then I have to wait.”

Assistant f$!%&: “… !”

Me wondering: not so happy about the actual vibes…

After pondering for a while, next time I will use a better response, something like:

“I see you are very busy right now. Off course I wait until you have time for me. 🙂 (the SMILE is important)”

Benefits for front desk manager stress:

  • Me feeling less grumpy while waiting.
  • Assistant feeling less stressed while finishing her current task.
  • Waiting time will be same or even shorter.

Proposal for assistants with future ZEN grumpy clients:

“Thank you for waiting another moment! :-)”

Hope this is useful for somebody. Namaste.

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