Why I changed from jawbone UP3 to fitbit Charge 2? Total CX fail.
In early 2013 some geeks including me bought 8 jawbone UP2 directly from the U.S. because they were not available in Germany at that time. Time did teach us, that the jawbone UP2 (or jawbone UP3) was not build to last. Some of the fitness trackers died right after a few months, others lasted 12-15 months. Back then we experienced customer support quality from very good to disappointing.
When the jawbone UP3 did hit the market, some of us gave it a new chance, some already changed the brand. Since I am generally a loyal customer and have understanding for early adaptors glitches, I did order an jawbone UP3. Most of the time I was happy with it. Based on my recommendations, friends and family bought 10+ UP3. People even asked me at the Emirates airline airport check-in about the band and my experiences.
Around 9 months later, the battery of my jawbone UP3 was bored and decided to change its capacity to only one day. Recharging the jawbone UP3 EVERY SINGLE DAY. I have better things to do… November 25th 2016 I opened a ticket at the jawbone customer support. The automatic reply already shocked me with “it will take about 4 weeks” until I get a reaction. I mean: what?
Being a ZEN person, I took it as an exercise in patience.
December 17th or 22nd still no reaction from jawbone via twitter or Email. Ok, maybe the holidays. Between Christmas and New Year, I called the customer support hotline in the UK I had from former incidences. The voice on the tape did say, all jawbone customer support requests have to be addressed via the jawbone website. YES! I did that already 25th of November 2016. Digging around in the web for information about jawbone, quickly showed it looks like jawbone is history. Read about it on my twitter if you like. So I exported my data from jawbone, logged out the app and deleted it. End of a fitness tracker episode.
My research showed the best fitness tracker for me would be the fitbit Charge 2. First challenge was to find the right size. Yes, there is a sizing guide from fitbit, but to me it was rather confusing than helpful. In the picture you see me wearing the fitbit Charge 2 in size LARGE, 20 cm = 7.9 in, which is perfect with plenty extension possibility.
What I like so far with the fitbit Charge 2:
solid quality and security for the fitness tracker
no piece of metal hitting the MacBook Pro
works precise for my needs
the app does a good job in configuration and customisation
battery life, so far, is very good for me. I don’t use notifications or quick view
What I miss so far with the fitbit Charge 2:
definition of deep sleep and REM in the sleeping data
the constant fear to loose the jawbone UP3
Hopefully this information is useful for you. Remember, a happy soul needs a healthy body to live in. Your health is really your true and only wealth!
During the transition from winter to spring, your body is under a lot of stress. Late christmas snow in April, the sun hides behind the moon (or clouds) and your work mates cough and sniff all the time. Why not help it with a fine ginger medicinal tea?
Since Paula asked me over at Instagram, here’s how to make ginger tea, ZEN style: cut, peel (with a spoon!), chop little pieces, squeeze. Pour boiled water into a (big) cup, feel fancy to add honey, a little bourbon vanilla and coconut milk. Et voilà!
Keeping all your devices, iPhone, iPad, MacBook, etc. up to date can be a real challenge. On the next level, you worry about the kids getting lost in the World Wide Web, while losing your mind explaining your mom that WiFi really does not need a cable!
You have to be a Superhero today.
Sarah Granger (@sarahgranger) wrote a great manual to tackle the daily challenges in our brave new world. The Digital Mystique is a journey through life, love, hope and fears. Sarah will share many stories from her own life and remind you several times, about the importance of friends and community support.
Friends don’t let friends do stupid things – alone.” Unknown
Since this blog is about stress, yes, the digital mystique can be a real relief. Reading how Sarah started her digital career in 1982 and knowing, how gracefully she challenged her brand new iPhone 6 to compete against gravity, makes her a real Superhero of the Digital Mystique. Thank you for the awesome book and letter, Sarah!
Do you know the feeling, when your iPhone jumps out of your pocket and crashes on the floor? What a foolish move by the phone, right!?
Yes, I‘ve seen many planned or not-so-planned drop tests by phones recently, Droids, iPhones etc. When the Lunatik Taktik Extreme case for the iPhone 5 was announced, I knew instantly, this one is for me.
With the Lunatik Taktik Extreme, I got myself a new hobby: throwing my phone. Sometimes I meet dudes asking “Hey, that’s a cool case! Can I see it?” and I go like “Sure, catch!” Last time I did that, some shocked guy came over to me and stuttered “Did, did you, I mean, did you just THROW YOUR PHONE???”
Like you already know, I’m always looking for tools to reduce stress in (my) life. The Lunatik Taktik Extreme keeps my heartbeat on a normal level, when I see my iPhone performing the next rope less bungee jump. Happy assembling! 😉
Sitting On A Spring is a short meditation by ZEN-MEN.
It was a great surprise to find this lovely dashboard monk in my hardware mail, thanks Theo!
How do I meditate? Its still a question people ask me from time to time. There are many ways – find the one, which suits you best. One easy way would be to watch this video for a while, even in FULL-HD if you like!
Try to relax, sit still and listen to the music if you like. For the music I picked a track, I wrote back then for Florent; “Le Petit Fleur” from the ZEN-MEN album “Rue Lepic”. Chill-out, dude! 🙂
When you read Real Down, what concept does your brain present you? Maybe some not so comfortable feelings come up. In the ups and downs of life most of us try to avoid the way down. While sinking, we feel like the Titanic.
Naturally we invest a lot of energy to swim against the current. What a waste, you might miss some good lessons. Humans tend to learn quicker in “negative” situations and fake friends could be worth a fortune for you in the end.
When there’s nothing to do, let go — hit the bottom and ground your-self. Now it’s time to jump up!
P.S. … and Real Down by Barbour will keep you warm in wintertime 😉